Discover the essential features for a secure and reliable alarm communication system in today's evolving technological landscape.
With the transition away from traditional PSTN lines to technologies like NBN and VOIP, standard alarm systems may cease to communicate as intended. An effective alarm communicator is designed to keep your system working over these newer technologies. Beyond adapting to network changes, a quality communicator ensures mission critical connectivity from protected premises to alarm monitoring centres.
Here are key features to look for when choosing an alarm communicator.
- Support for modern and redundant communication technologies:
Look for communicators that can deliver alarms over a variety of fixed and wireless transmission technologies, such as 4G, 5G, LTE, NB-IOT, and IP. Importantly, they should be NBN and VOIP ready to ensure continued operation after switching from older phone lines. A reliable network and communicator should be able to deliver alarms during floods, black outs, network failure and even when telco lines have been accidentally severed.
A robust network, like the Multicom Network, is designed for reliable alarm transmission and communication redundancy, offering a 99.99% network uptime guarantee. This means constant connectivity and 99.99% guaranteed alarm transmission delivery, even during major outages. The network itself should function as a single, highly available, and redundant system.
- System integrity checks:
A sophisticated communicator allows the monitoring centre to check the integrity of your alarm system and connection frequently, ideally as often as every twenty seconds. This provides continuous assurance that your system is communicating properly.
- Robust security:
Ensure the communicator and its supporting network prioritise security. The network should be fully managed by skilled professionals and facilitate a fully encrypted virtual private link for seamless and secure transmission from your panel to the monitoring centre. A secure, end-to-end network specifically for security IP communication is vital.
- Compatibility:
A crucial aspect of choosing an alarm communicator is ensuring it can work effectively with your existing or chosen alarm panel. This broad compatibility is essential because it allows users to upgrade their communication technology without necessarily replacing their entire alarm system.
Beyond compatibility with the physical alarm panel, the communicator's ability to integrate seamlessly with the alarm monitoring software platform is vital for efficient operation at the monitoring centre.
- Quality Design, Support, and Ease of Installation:
Choosing products that are designed and supported locally, can ensure they are reliable and meet specific regional conditions and standards, like Australian Standard AS2201.5 2008. Products built with high quality components and undergoing rigorous testing are key to reliability. Quick and convenient installation is also a significant benefit for installers. Look for providers offering comprehensive support services, including 24/7 local support, a lifetime warranty, and a technology guarantee to ensure your equipment remains up to date.
- Management Software and Apps:
Innovative software and apps are available for real time management of alarm communicator equipment, such as AlarmLINK from Multicom Systems. These comprehensive tools allow you to configure, manage and monitor your critical alarm communicators with ease, whether using an Apple or Android device. Such software can also enable remote access and control of alarm panels attached to the communicators.
Choosing an alarm communicator with these features provides not just a connection, but a secure, reliable, and effectively managed pathway for your critical alarm signals. It's an investment in the peace of mind that comes from knowing your security system will perform when it matters most.
To ensure your alarm system remains a reliable cornerstone of your security, it's essential to choose a communication solution that's ready for today's and tomorrow's challenges. Multicom Systems offers a comprehensive suite encompassing advanced communicators, a resilient network engineered for guaranteed alarm transmission, intuitive management software, and dedicated local support. Don't leave your security to chance. Explore the complete Multicom Systems solution ensure seamless connectivity and unwavering protection.
